Hallo zusammen,
wollte Euch meine Korresondenz der letzten Tage mit Islabikes hier posten. Es gibt keine Chance mehr, ein Fahrrad in die Schweiz oder nach Deutschland geliefert zu bekommen
Ich finde die Ausreden nur noch lächerlich.
Auf der einen Seite wird in den USA eine Filiale geöffnet, andererseits macht man sich in Europa unbeliebt. Das kann sehr schnell auch nach hinten losgehen. Die brauchen doch nicht nach Europa expandieren, die können doch weiterhin nur noch Räder verschicken! Verstehe ich wirklich beim besten Willen nicht. Der James macht mich wahnsinnig. Entweder sit er so d... oder er tur nur so (vermutlich das zweite). Die Lügen schon, sobald sie nur ein Wort schreiben. Ich denke dieses Qualitätsgesülz glaubt Ihen eher kein Mensch. Und warum brauchen die Amis leichte Räder? Ich dachte, dort werden nur spezial verstärkte Produktvarianten verkauft (eine Bekannte von uns hat in den USA einen eine verstärkte Variante von einem Kinderwagen (Teutonia glaube ich) bestellt. Ich als Kunde (CNOC 16 vor 2 Jahren gekauft) fühle mich total verarscht
!!!! Damals hat man noch gerne mit mir korresponiert, da waren die Europäer (hmmm...dachte UK liegt in Europa) noch gut genug. Wahrscheinlich haben sie sich dank uns eine goldene Nase verdient. Leider vergessen allzuoft viele Firmen, woher ihr Lohn kommt. Und ich war immer so begeistert von der Firma, habe die Räder allen Bekannten empfohlen. Obwohl die Qualität gar nicht so gut ist. Ich habe zB damals nach dem Kauf die Naben geöffnet, weil sie zu streng angezogen waren. Dabei ist mir aufgefallen, dass man beim Lackieren die Lagerschalen mit schwarzer Farbe mit lackiert hat!!! Unvorstellbar. Desweiteren Eiert das Hinterrad spürbar, bzw der Zahnkranz is asymetrisch montiert. Das lässt sich auch nicht richten. Nun ja, sonst hatten wir bis heute keine Beanstandungen.
Ich werde mal trotz allen Unannehmlichkaiten vermutlich doch noch ein Rad via Bekannte in UK bestellen, meine Frau würde aber am liebsten die Firma boykottieren (da hat sie auch Recht, wie ich finde). Hängt noch ein wenig davon ab, ob ich die UK MwSt zurückbekomme. Es sei denn, dass ich demnächst eine brauchbare Alternative finde.
Jetzt kommt die Korrespondenz (sorry für das nicht perfekte english).
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Dear xxx,
We sorry but unfortunately we are not in a position to help you with this request. We are not currently selling bikes outside the UK and do not have the facilities or resources in place to deal with it.
The major issue here is that the bike is being bought by a UK resident and not you, and as such the purchase is subject to UK tax. Our involvement is strictly as a UK retailer making a domestic sale. The subsequent export to you from your friend in the UK is another process outside our responsibility.
We are sorry we cannot be of further help and hope you understand our position in this matter.
There may be another way in which you can claim back the VAT independently but as the billing details will be for a UK resident then this may prove difficult.
Best Regards,
James
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Dear James,
thank you for your detailed replay. I know that when my freinds buy the bike for me they have to pay the UK VAT. But the when they sent it to Switzerland it leaves UK (and the EU) and is VAT free. Usually when we buy goods in Germany, we pay the german VAT, then at the border to switzerland the customs put a stamp on the invoice and we send back the invoice to germany and get the german VAT back. I would like to do the same with your bike. We of course can not be with it on the border, but we can provide you all the export documents. It's like the TaxFree documents, but we get the whole VAT back. Is it enough?
regards,
xxx
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Dear xxx,
If your friends in the UK purchase the bike for you that would be a UK purchase and subject to UK VAT.
In answer to your question we are a UK based company, Islabikes Inc is a separate entity that deals exclusively with North America.
You ask why we cannot supply you with an Islabike in Europe. The simple answer is that we cannot meet the demands of European market in addition to the increasing demands from our own UK market. Our UK market is naturally very important to us and our marketing strategy has always been to offer an excellent service to our UK customers.
Islabikes is a relatively small company with a unique and very popular product. A core value for us is the exceptional care we take ensuring every Islabike leaves our workshop exactly as designed. This matters because designer and company director, Isla Rowntree is leading a quiet revolution in redefining how our children experience cycling and getting the detail right makes the difference.
We are growing as a company and there are pitfalls commonly associated with growth. We are keen to avoid these and stay true to our core values of exceptional quality, first class service and intelligent design.
If we decide to market our bikes within Europe, the task will require scrupulous research and preparation. A project of this scale would only happen if we can be sure to offer an excellent standard of service. We are not in a position to do this at present. We have therefore decided to stay within our original business parameters and continue to serve our UK and Irish customers.
We understand that you may buy a bicycle from another company and we fully respect and accept this fact.
Best Regards,
James
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Dear James,
it's a pity that you handle your previously customers that way...I am sure, nobody from Europe can understand why you don't deliver to Europe and in the same time you open an office in US....you just told me that you are a UK based company????
However, you also know that there are not really alternatives for light children bicycles.
We need a bigger CNOC anyway. When friends of us from UK buy the bike for us and ship it to Switzerland, do we get the UK VAT back from you? What do you need from us regarding the VAT?
regards,
xxx
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Dear xxx,
Thank you for your interest in our bikes.
As we are a UK based company, we do not deliver to Europe. Were sorry for any disappointment this may cause.
We hope you can find a suitable alternative to our brand locally.
Best Regards,
James
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Dear Sir or Madam,
we are already customers of Islabikes (see attachment). In 2011 we bought for our doughter a CNOC 16. It is too small for her (she is 6 now) and we need a replacement latest for spring next year, but better in this autumn. We realized that at the moment you don't ship outside UK.
Would it be possible to order it anyway? Our doughter really loves her bike and we already promised her that she gets a new one CNOC. Our friend from Switzerland visited us some months ago and we recommended them the islabikes. They placed an order some weeks ago for two CNOCs (over a special homepage from you) but they are not allowed to tell the link to other people. Please, allow us to order a new bicycle for our doughter
)
regards,
xxx