Hi Steve,
I'm really impressed with the concept and technical solutions you've come up with and your presentation of the damper. It warms my engineering heart
On your website you already listed service parts such as seal-kits and tools, which I think is pretty awesome.
Will it also be possible to buy larger spare parts (e.g. damper rod, reservoir head) if you ever need them? Either by contacting you directly or your distributors?
For me it is much easier to be able to carry out a service or repair myself within 1-2 hours instead of having to send it in for a week or more.
I usually do small damper services like oil changes more regularly than service intervals.
Do you need special tools to open the damper and refill it? (eg. pressurize the IFP or while bleeding)
In the owner's manual you write that you can be contacted for instructions if you want to carry out the service yourself.
I always find it a shame when service instructions are not made public so that the customer can decide whether to do a service themselves or have it done by a dealer.
As you can probably tell, I am quite an advocate of right to repair. And as you also write on your website: “The Telum isn't
our shock... it's
your shock”
After you've bought it, of course
Apart from that, I wish you every success with the shock and if everything checks, the Telum will be on my bike next spring.