Unfortunately, the case above reflects the reality of contacting any support, it's not isolated to Radon. The quality of people on the team and their level of engagement varies wildly, and where one person would be far more accommodating or would at least be more cautious with how they reply to a customer who just had a catastrophic failure of their product, if your ticket gets picked up by someone who isn't fit for the role, this is what you get, unfortunately. It is quite likely that this person just closed the ticket without anyone else even being aware of it.
You can see examples of this variety in quality of support in literally any company, unfortunately. But while you cannot change that, if you reach out to any support team and if you find that you have been treated unjustly, don't just accept this as the end of the road. State your counter-arguments and their legal obligations. Chances are, if you are really talking to a poor performer, they will get someone else involved, and your chances at reaching the resolution that you are seeking will improve.
I'm sure that no company wants their customers to be driven away by being mistreated by people who are hired to help them. So by standing your ground, I truly believe that you may even be helping the company identify poor performers on the team, and from there, they can address the underlying issue, which in this case would be the underperforming employee and not the unfortunate customer.
You can see examples of this variety in quality of support in literally any company, unfortunately. But while you cannot change that, if you reach out to any support team and if you find that you have been treated unjustly, don't just accept this as the end of the road. State your counter-arguments and their legal obligations. Chances are, if you are really talking to a poor performer, they will get someone else involved, and your chances at reaching the resolution that you are seeking will improve.
I'm sure that no company wants their customers to be driven away by being mistreated by people who are hired to help them. So by standing your ground, I truly believe that you may even be helping the company identify poor performers on the team, and from there, they can address the underlying issue, which in this case would be the underperforming employee and not the unfortunate customer.
- LD war eigentlich mit 06.04.23 angegeben in der Bestätigung
Im Juli steht dann damit ein Alpen X an 
! DHL war gestern da 
auf die Waage kommt es auch noch. Die Farbe ist in echt so viel krasser 
