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Hey Tim Sorry you've had this experience with your light. I'll provide some more info in your DM but just know it was the weekend here so I couldn't get online. We'd be happy to swap out your battery to get you going again in this situation. Cheers Bruce

Hi Everyone - the latest app/firmware update is now available on Google Play and should be available soon on the App Store. Thanks for your patience. Bruce

Hi Andi - I'll send you a message via Direct Message to avoid unnecessary chat on the thread. Cheers

Hey, sorry I haven't answered sooner. It was the weekend here. I'll get back to you today.... Its 7am here and just woke up 😊. I'll follow up with customer service about the emails too. We were shut down for holidays which may explain the lack of reply. Rest assured yous will get the support you...

Hi All We had delivered to us this week a significant change to both the app and product firware. We were able to address most of the above points and also identify some other details that will be addressed soon too. For now a release is planned for about 17 January 2022 to apply the...

Please get in touch and we'll arrange a replacement through our Greek distributor. 👍

Try to wake it up using a 'dumb charge'. This can be achieved with using a normal USB C charger that is not USB PD. A charge from a laptop or PC would also do the trick. The key is that cable should terminate at the power source with a USB Type A connector. If this doesn't work, email us at...

Hey You can easily make any light level flashing or fixed using our app. Plus you can make it as dim as you like, therefore making your own special mode within normal operation. There are some instructions here . Hope this helps. Bruce

Hi There Thanks for the insights. With the light levels we decided to cap at 4 but this can be easily changed with a small adjustment to the app. Our mounts for both helmet mounting and remote are always areas where we can improve. For us mounting systems are essential. We do have a G2.0 bolt...

Hey This is not something we've seen before, like most batteries they do not like the cold. But this only affects Runtime not electronics. I'll chat rot he engineers and get their thoughts. B

Thanks - we try! I've passed your feedback onto our App designer and will get back to you with an update or a solution. We've already started to look at the fidlock idea plus also other options where the battery can 'click' into place. Thanks again for the feedback and we'll update as we can.

Thanks - we try! I've passed your feedback onto our App designer and will get back to you with an update or a solution.

Hi All - I'm Bruce the co-owner and designer of our products. I was just made aware of this forum by our friends in Greece, so I've taken the time to go through the thread and reply to anything that I thought may be useful. There were a few common themes/questions and I'll address them again...

Hey - the reason that Andorid is behind IOS is that we had some extras issues with IOS that we did not have with Android. We have not released a FW update since this particular app update, so if it does not offer an update then your devices are fully up to do date. The flashing at low power is...

Hey - some of the guidance given here is a little inaccurate from our Greek team. We're all learning about the new products and as such some of the information can get confusing when giving advice. We had an issue where some of the digits on the screen were not legible. This was a FW bug...

You should be notified automatically of available updates. The latest App update that has the latest FW update is 1.10. maybe a manual app check will be useful - we'll look into that!

Hey, we are currently looking into the low temp limits and the ability to adjust these limits a little. The temp limits are governed by the batteries and looking after the life of those batteries. Using batteries at cold or very hot temperatures is not good practice however we were being a...

Your lamp talks to the battery and negotiates power requirement. The system is designed around USB PD and although will work with USB protocols it will be at low power.

We certainly understand and accept that you shouldn't have to deal with these issues. This is one of the reason we built in the ability to update FW in both the light and battery. No product is ever going to be perfect and every single issue is never going to be discovered. Mobile phones are a...

Thanks for the feedback, can you give some more information about what is happening with the App regards IOS15? We'd be interested in making immediate changes to fix this. Cheers